At Writer Bucks, we prioritize customer satisfaction, offering a Money-Back Guarantee to ensure you feel confident in using our services. If the delivered work fails to meet the agreed-upon requirements, you are entitled to request a refund under the following conditions:

1. Eligibility for a Refund:

   • Refund requests must be submitted within 14 days of receiving the final product.
   • The refund is available if the work does not meet the original instructions or agreed standards.

2. Refund Process:

   • If no work has started, you are eligible for a full refund.
   • For partially completed projects, we may offer a partial refund depending on the progress and quality of the work delivered.
   • Refunds are not granted for subjective dissatisfaction or minor stylistic preferences that could have been addressed through revisions.

3. Non-Refundable Situations:

   • Refunds will not be granted for completed work that follows the provided instructions.
   • Any delays caused by the client’s failure to provide timely feedback or instructions may void the guarantee.

4. Internal Review:

   • All refund requests are subject to an internal review process, where the work will be evaluated against the original brief.
   • If our internal team confirms that the work does not meet the agreed terms, a refund will be processed within 7-10 business days.

5. Dispute Resolution:

   • We aim to resolve all disputes through open communication, ensuring we find a solution that satisfies both parties. In case no agreement is reached, our review team will make the final decision on the refund.